EU Right of Withdrawal

Starting June 19th 2026, EU customers have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason, as provided under the EU Consumer Rights Directive.

EUROPEAN UNION CUSTOMERS - CLICK HERE TO WITHDRAW YOUR ORDER

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund. We will issue your refund within 14 days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

Under Article 14(2) of Directive 2011/83/EU, the customer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods. For example: the consumer should only try on a garment and should not be allowed to wear it. If the consumer exercises their right of withdrawal after having used the goods to an extent more than necessary, then they will be liable for any diminished value of the goods. This value will be deducted from the refund.

In accordance with Article 13(2) of Directive 2011/83/EU, we are not required to refund supplementary shipping costs above standard delivery, so if you paid for expedited shipping, only the standard shipping amount will be refunded to you.