CUSTOMER SERVICES

Returns

We stand behind the quality and fit of all our products and always want to make sure that you're 100% satisfied with your purchase. We want you to love the pieces that you purchase from us forever! Our Return Policy varies depending on whether you purchased your item in store or online.

ONLINE RETURN POLICY
We will happily accept returns or exchanges on full-price, unworn, unwashed, unaltered merchandise with tags within 14 days of the purchase date. Merchandise must be received back in the store within 14 days of the purchase date. Returns are subject to a $10 return shipping fee. Exchanges do not incur a return shipping fee. In order to prevent return fraud, returns or exchanges will not be available on orders recently placed--contact us if you need to make changes to your order. All Sale merchandise is FINAL SALE and not eligible for return or exchange. Sale items are NOT eligible for Try Before You Buy. If your Try Before You Buy order contains a Sale item, you will be charged for the item at the end of your trial. Please do not use shoe boxes to ship footwear--footwear and shoe box must be shipped within a larger box. Footwear must include the original shoe box in its original condition, without postage labels.

CLICK HERE TO START AN ONLINE RETURN

IN STORE RETURN POLICY
Because you were able to touch and feel the item, as well as try it on for fit and size with the help of our stylists, we will accept returns and exchanges for store credit on full price, unworn, unwashed, unaltered merchandise with tags within 10 days of the purchase date. All Sale merchandise is FINAL SALE and not eligible for return or exchange.

FULL-PRICE ITEM VS. SALE ITEM
All Sale Merchandise, is FINAL SALE and not eligible for return or exchange. Full-price merchandise is anything that has not been "hardmarked" on sale with a line through it. Sale merchandise is anything with a slash through the original price and a red discounted price next to it. Red sale priced items are FINAL SALE and are not eligible for return or exchange. If you use a coupon code on a full-price item, it is still considered full-price and can be returned for a full refund according to the above return policy. Sale items are NOT eligible for Try Before You Buy. If your Try Before You Buy order contains a Sale item, you will be charged for the item at the end of your trial. Sale items are not eligible for returns through Try Before You Buy.

RETURNING AN ONLINE ORDER IN PERSON
You're welcome to bring your online order return to our store instead of shipping it to avoid the $10 return shipping fee. Please note that online order returns are subject to the return policy detailed above under "Online Return Policy." Online order returns are handled separately by an e-commerce associate, and may not be able to be processed immediately. Any in-store purchases made while you're dropping off an online order return will be rung up separately.

Start an online return

International Returns

We will happily accept returns or exchanges on full price, unworn, unwashed, unaltered merchandise with tags within 14 days of the purchase date, however we do not provide free return shipping. All Sale merchandise is FINAL SALE and not eligible for return or exchange. Please do not use shoe boxes to ship footwear--footwear and shoe box must be shipped within a larger box. Footwear must include the original shoe box in its original condition, without postage labels. 

CLICK HERE TO START AN ONLINE RETURN

For international returns that meet our return policy, the refund amount will reflect current conversion rates on the day of the refund. Unfortunately we do not refund any duties and taxes that you may have paid. We recommend shipping using a service that gives you a tracking number--we are not responsible for packages lost in transit back to us.

Start an international online return

Questions?

If you have any questions about our return policy, please feel free to email us at orders@hampdenclothing.com or call/text us at 800.346.5083. We look forward to hearing from you!

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