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Holiday Shipping Guide

SERVICE

Gone are the days of the personal shopper; meet the personal buyer.  Each season, our team travels to the runways of New York and Paris not only to realize our store’s vision, but to buy specifically for our fashionable devotees.  Reputation is key, and ours allows us access to some of the most exclusive brands and coveted pieces.  Many of these are hand-picked and delivered straight to our clients without even hitting our floor.  In short, we offer a selection and an experience that can’t be found anywhere else.

If there is anything we can do to make your experience better or if you have questions of any kind, please do not hesitate to reach out and let us know what we can do. Your feedback is very important to us. Call or text 843.724.6373, or chat with us on LiveChat to speak with a Stylist. We’re here Monday through Saturday from 10am-6pm EST, and Sunday from 12pm-5pm EST. If you prefer email, please contact us at info@hampdenclothing.com.


ONLINE SHOPPING

We want to make your online shopping experience as easy and pleasant as possible.  We receive new merchandise every day and work very hard to add it to our website immediately. If you are looking for something in particular, or have questions about sizing, fit, or how to wear an item, please don't hesitate to contact us for our recommendations--we would love to help!


ITEM AVAILABILITY

We make every effort to keep our system updated, however our online inventory is supplied through the physical store location.  Therefore, things go fast but rarely at the same time.  In the rare case that this occurs, we will send you an email with suggested alternatives or details about special ordering the piece for you, and are always happy to refund your card if neither of those options suit you.


PAYMENT

Hampden gladly accepts American Express, Visa, Discover, and Mastercard, as well as PayPal, ApplePay, AndroidPay, and Amazon Pay.

 

SECURE ORDERING

We always want you to feel comfortable ordering from us. Your privacy and security is the most significant aspect to a comfortable and worry-free online shopping experience, and it is extremely important to us. We use Secure Socket Layer (SSL) technology that encrypts and protects your data. If SSL is enabled, you will see a padlock at the top of your browser. Click on the padlock to find out more information about the SSL digital certificate registration. You will also notice "https:" in the URL field that notifies you that you are in a secure mode.


RETURNS

We believe in the quality of all our designers and products. Every purchase you make from us is unconditionally guaranteed. Our Return Policy varies based on whether you purchased the item in store or online.

IN STORE RETURNS
Because you were able to touch and feel the item, as well as try it on for fit and size with the help of our stylists, we will accept returns and exchanges for store credit on regular price, unworn, unwashed, unaltered merchandise within 10 days of the purchase date. All sale merchandise, jewelry, sunglasses, swimsuits and lingerie are FINAL SALE, and are not eligible for Free Returns/Exchanges. If you have any questions or concerns, please feel free to email us at info@hampdenclothing.com or give us a call at 843.724.6373.

ONLINE RETURNS
Regular price, unworn, unwashed, unaltered merchandise will gladly be accepted for a refund within 14 days of the customer’s purchase date. Merchandise must be received back in the store within 14 days from the purchase date. All items must be returned in a secure, insured package. Please do not use original shoe boxes to ship footwear--footwear and shoe box must be shipped within a larger box. Footwear returns must include the original shoe box in its original condition, without postage labels. All sale merchandise, jewelry, sunglasses, swimsuits and lingerie are FINAL SALE, and are not eligible for Free Returns/Exchanges. Please feel free to email us at info@hampdenclothing.com, chat with us on LiveChat, or call/text us at 843.724.6373 for further assistance.


SALE PRICE ADJUSTMENT POLICY

We are unable to offer price adjustment on items originally purchased at regular price, in a sale, or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a specific price, no price adjustment will be offered should the item be marked-down or if becomes further reduced in price.

FREE GROUND SHIPPING

We are pleased to offer Free Ground Shipping and Free Returns/Exchanges on all orders in the US. Please note that all Sale items are Final Sale, and therefore not eligible for Free Returns/Exchanges. We also offer Free International Shipping via FedEx International Economy. Please note that Free International Shipping does not include customs duties and taxes upon import. We do not currently free return shipping on international orders.

 

INTERNATIONAL SHIPPING

We are also pleased to offer Free International Economy shipping. If you need it quicker, we also offer International Priority for a fee that varies depending on the country. Shipping costs for Priority can be estimated during the check out process before submitting payment. Please note that we do NOT offer free return shipping on international orders. Orders shipped outside of the US may be subject to import taxes, customs duties, and fees that are determined once the shipment reaches the destination country. The recipient may be subject to these fees and may be required to pay these fees in order to have the shipment release. We unfortunately have no control over these charges and can't predict what they might be. We do NOT ship orders as "gifts." Customs policies vary widely from country to country. If you have any questions, please contact your local customs office for more information. If additional customs clearance procedures are required, it can cause delays beyond our original delivery estimates. **Please note that some international credit cards (such as some cards from the United Kingdom) are not set up to comply with AVS (Address Verification Services). If you own a credit card issued outside of the United States, your transactions may be declined. We apologize for any inconvenience this may cause. If your card is being declined, we suggest that you check out using PayPal as your payment method. It is free and secure!

 

DELIVERY TIMES & COSTS

Items are pulled from our physical store's inventory at time of purchase, and will generally be shipped within 48 hours on Monday through Friday, except holidays, pending product availability and credit verification. We ship all orders via FedEx, with a signature being required on orders over $500. If your order is over $500 and you would like to not have a signature required at delivery, please note this in the comments section of your order. **Please note that if you choose to ship without a signature being required, you are liable for the contents of the package should they go missing. 

You will receive an email from us containing your FedEx tracking number after your order has shipped.

Please note that FedEx does not deliver to PO Boxes, APO/FPA addresses. 

If you’re in the Charleston area and would prefer to pick up your order, please select "Pickup at store" during checkout, and select the day you would like to pick up your item.

FEDEX DOMESTIC DELIVERY SERVICES
HOME DELIVERY (to residential addresses only) 1-5 Business Days Delivery between 9am and 8pm, Tuesday-Saturday
GROUND (to business addresses only) 1-5 Business Days Delivery between 9am and 8pm, Monday-Friday
EXPRESS SAVER 3 Business Days Delivery between 4:30pm and 8pm
2 DAY 2 Business Days Delivery between 4:30pm and 8pm
2 DAY AM 2 Business Days Delivery by 10:30am to most areas and 12:00pm to rural areas
STANDARD OVERNIGHT 1 Business Day Delivery between 3pm and 8pm
PRIORITY OVERNIGHT 1 Business Day Delivery between 10:30am and 5pm
FIRST OVERNIGHT 1 Business Day Delivery between 8am and 2pm

FEDEX INTERNATIONAL DELIVERY SERVES
INTERNATIONAL GROUND (to Canada only) 2-7 Business Days Delivery between 9am and 8pm
INTERNATIONAL ECONOMY 2-5 Business Days Delivery between 9am and 8pm
INTERNATIONAL PRIORITY 1-3 Business Days Delivery between 9am and 8pm

** Overnight/Next Day Shipping can only be guaranteed on orders placed before 2pm EST.  If you are concerned about getting items by a certain time, please call 843.724.6373 and we will be happy to make your shipment our highest priority. It is our goal to make you happy!

* Please email info@hampdenclothing.com or call 843.724.6373 if you have any other questions or requests regarding shipping.

 

GIFT CARDS

Our Gift Cards are powered by Giftbar. You can purchase a gift card in any amount, add a custom photo or video, and have it delivered to your recipient on a chosen day via text/email or simply print it out! Click here to purchase one now! If you received a Gift Card from someone, please contact us so we can enable it on our website. Call/text us at 843.724.6373, LiveChat with us, or email us at info@hampdenclothing.com.

 

TAXES

When shipping outside of South Carolina, no sales tax will be charged on items sold due to the fact that we are physically located in South Carolina.  For out-of-state residents shopping in our stores, be sure to take advantage of this wonderful opportunity to save both money and the hassle of lugging around your new purchases.  This is especially beneficial for customers who will be flying home and don’t want to worry about tipping the scale at the airport with your goods. Sales tax will be charged according to state law for items purchased in the store as well as those items shipped to residents of South Carolina.

 

ABOUT OUR PRODUCT

WHERE DO YOU GET YOUR ITEMS?
We place orders with designers from all over the world. Our buyers go to market four times a year, and travel to New York, London, and Paris for market appointments with our designers, and to see their runway shows. We hand select each item that is ordered, and pride ourselves on choosing the most unique, and hard-to-find pieces. 

HOW CAN I FIND MY BEST FIT AND SIZE?
Sizing information is available on each product detail page. If you have any questions about which size to order, how the item fits, or how the designer's sizing runs, please chat with us via LiveChat or call/text us at 843.724.6373 during business hours...that's what we're here for!

HOW DO I TAKE CARE OF MY ITEMS?
For care instructions, please see each product's care tags. If you have any questions, please don't hesitate to contact us. Our team members are highly knowledgeable about fabrics and construction, and most likely have owned the piece you're concerned with, so we're always happy to share our own experiences and suggestions.

 

ABOUT ORDERING

HOW DO I PLACE AN ORDER ON HAMPDENCLOTHING.COM?
We group our assortment into large categories such as Clothing, Shoes, Bags, and Accessories - you will find these at the navigation bar at the top of your screen. Also on the navigation bar, you will find that moving your mouse over the main categories will reveal smaller categories like Pants, Dresses, etc. Clicking on a specific item will allow you view details, additional photos, or add an item to your shopping bag. Simply select the size you would like, and click Add to Cart. At this point, you can either continue browsing, or go straight to the checkout process – this is where you’ll enter your shipping, billing, and credit card information. Please note that all billing information must match what your credit card issuing bank has on file. Your transaction may be declined if this information does not match. If that occurs, please contact your bank to verify your information. If your card is declined, we also suggest checking out with PayPal, Apple/AndroidPay, or Amazon Pay as your payment method.

HOW DO I TRACK MY ORDER'S PROCESSING AND SHIPMENT?
Once you've completed the online checkout process, you will receive a confirmation email with the details of your order (items ordered, sizes, colors, quantities, and billing and shipping address). Once your order is shipped, you will receive an additional email from us containing your FedEx tracking number. Of course, you can always call/text us for a more detailed status update, especially regarding time sensitive items. All items are shipped out of our store on King Street in Charleston, SC.

HOW DO I RETURN OR EXCHANGE AN ITEM?
We stand behind the quality and fit of all our products and always want to make sure that you're 100% satisfied with your purchase. We want you to love the pieces that you purchase from us forever! Our Return Policy varies depending on whether you purchased the item in store or online. Please see our RETURN & EXCHANGES page for full details, or give us a call with more specific inquiries. Please note that all Sale items are Final Sale, and therefore not eligible for Free Returns/Exchanges.

HOW LONG WILL IT TAKE FOR MY RETURN OR EXCHANGE TO BE PROCESSED?
We thank you in advance for your patience while your return or exchange is processed. Depending on where your package is coming from, it can take between two and ten business days for your package to arrive back to us. If you are opting for an exchange, you will receive an email notification when the exchange order is shipped out to you. Typically, we are able to ship out exchanges on the same business day, but we will notify you via phone or email if there are any delays. If you are opting for a refund, it can take between five and ten business days for a refund to appear on your credit card statement, but please feel free to reach out to us at any point in the process for a status update.

HOW DO I CHANGE OR CANCEL MY ORDER ONCE I HAVE COMPLETED THE ONLINE CHECKOUT PROCESS?
Once your order has been submitted, please contact us immediately by phone or email to make any changes to the order.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?
For orders placed online, we accept Visa, MasterCard, Discover, and American Express credit cards, as well as PayPal, ApplePay, AndroidPay, and Amazon Pay. We also accept cash and personal checks in our store on King Street.

MY ORDER KEEPS GETTING DECLINED. WHAT DO I DO?
As a PCI compliant business, our credit card processing system is set up so that all billing information must match what is on file with the credit card issuing bank. If your transactions are being declined, please double check with your bank that you have all billing information entered correctly. Often times it is simply one digit that is incorrect in your zip code. Please note that some international credit cards, such as some cards from the United Kingdom, are not set up to comply with AVS (Address Verification Services). If you own a credit card issued outside of the United States, your transactions may be declined. We apologize for any inconvenience this may cause. If your card is being declined, we suggest that you check out using PayPal as your payment method. It is free and secure!

HOW DO I PLACE AN ORDER BY PHONE?
Unfortunately we cannot place orders by phone, however, we are happy to walk you through the ordering process on our website. Please call/text or LiveChat us at 843.724.6373.

WILL I NEED TO PAY SALES TAX ON MY ORDER?
Currently, only residents of South Carolina are required to pay sales tax on online purchases.

DOES PLACING AN ITEM IN MY SHOPPING BAG GUARANTEE THAT I WILL RECEIVE IT?
Items placed in your shopping bag are not held from inventory until you place your order. However, we would be happy to reserve an item for you for twenty-four hours if you're not sure about it. We make every effort to keep our system updated, however our online inventory is supplied through the physical store location, therefore, things go fast but rarely at the same time. In the rare case that this occurs, we will send you an email with suggested alternatives or details about special ordering the piece for you, and are always happy to refund your card if neither of those options suit you.

WILL MY ORDER AND PAYMENT DETAILS BE SECURE?
We always want you to feel comfortable ordering from us. Your privacy and security is the most significant aspect to a comfortable and worry-free online shopping experience, and it is extremely important to us. We use Secure Socket Layer (SSL) technology that encrypts and protects your data. If SSL is enabled, you will see a padlock at the top of your browser. Click on the padlock to find out more information about the SSL digital certificate registration. You will also notice "https:" in the URL field that notifies you that you are in a secure mode.

DO I NEED TO BE USING A CERTAIN BROWSER TO USE YOUR WEBSITE?
Our site was designed to be compatible with all standard web browsers and devices. Please call us at 843.724.6373 or email us at info@hampdenclothing.com if you are having any technical issues with our website. We appreciate you taking the time to communicate any issues with us so we may fix them in a timely manner!

DO YOU HAVE DISCOUNTS OR SALES?
Yes! We generally have two end of season sales - one in the summer, and one in the winter. Select, seasonal items will go on sale at these times, both in-store and online. Please be sure to sign up for our emails to be notified of any sales so you don't miss out! Please note when shopping our sales that all sale items are final sale. 

I BOUGHT SOMETHING ON SALE AND NOW IT IS DISCOUNTED FURTHER, DO YOU OFFER PRICE ADJUSTMENTS?
Unfortunately no, we do not offer price adjustments if your item becomes discounted further. All sale items are final sale.

I SAW A PRODUCT OR SIZE ON YOUR SITE PREVIOUSLY, BUT CAN’T FIND IT AGAIN. CAN I STILL PURCHASE IT?
Unfortunately, if an item is no longer listed for sale online, it is most likely out of stock. However, please contact us so that we can check for you! We can always investigate to see when it was purchased, and we can always try to special order the item for you!

HOW DO I SEARCH FOR A PRODUCT ON YOUR WEBSITE?
You may look for a specific product by either using the search field located on the upper left hand corner of our website and entering an phrase for which you wish to search, or by browsing our current product assortment by category through the navigation menu at the top of our website. We suggest entering only one word (the more specific the word, the better) in order to get the best results. For example, if you're searching for a black top, we suggest only entering the word "black" or "top"--not both.

WHAT IF I HAVE A QUESTION THAT IS NOT ANSWERED HERE?
We are always happy to answer any question you might have! Please don't hesitate to call/text us at 843.724.6373, chat with us on LiveChat, or email us at info@hampdenclothing.com

 

ABOUT SHIPPING

HOW LONG WILL IT TAKE FOR MY ITEMS TO SHIP ONCE I'VE COMPLETED MY ORDER ONLINE?
All orders placed by 2pm EST Monday through Friday will be shipped out on the same day pending product availability and credit verification. All orders placed after 2pm EST will typically ship out on the next business day. We will notify you via phone or email if there are any delays in regards to your shipment. If you have any concerns about getting your items by a certain time, please don't hesitate to call, text, or LiveChat us!

HOW LONG WILL IT TAKE TO RECEIVE MY COMPLETED ORDER?
You will be able to select which type of delivery service you prefer for your order:

FEDEX DOMESTIC DELIVERY SERVICES
HOME DELIVERY (to residential addresses only) 1-5 Business Days Delivery between 9am and 8pm, Tuesday-Saturday
GROUND (to business addresses only) 1-5 Business Days Delivery between 9am and 8pm, Monday-Friday
EXPRESS SAVER 3 Business Days Delivery between 4:30pm and 8pm
2 DAY 2 Business Days Delivery between 4:30pm and 8pm
2 DAY AM 2 Business Days Delivery by 10:30am to most areas and 12:00pm to rural areas
STANDARD OVERNIGHT 1 Business Day Delivery between 3pm and 8pm
PRIORITY OVERNIGHT 1 Business Day Delivery between 10:30am and 5pm
FIRST OVERNIGHT 1 Business Day Delivery between 8am and 2pm

FEDEX INTERNATIONAL DELIVERY SERVES
INTERNATIONAL GROUND (to Canada only) 2-7 Business Days Delivery between 9am and 8pm
INTERNATIONAL ECONOMY 2-5 Business Days Delivery between 9am and 8pm
INTERNATIONAL PRIORITY 1-3 Business Days Delivery between 9am and 8pm

You will receive an email from us containing your FedEx tracking number after your order is shipped. Please note that FedEx does not deliver to PO Boxes, APO/FPA addresses. We always ship with a signature being required for orders over $500. If you would like to not have a signature required at delivery, please note this in the comments section of your order. **Please note that if you choose to ship without a signature being required, you are liable for the contents of the package should they go missing. Please contact us with any questions regarding your delivery service selection.

WHAT IS THE COST OF SHIPPING FOR MY ORDER?
We are pleased to offer Free Home Delivery - Ground shipping, and Free Returns/Exchanges on all orders in the US. We also offer Free International Economy shipping. If you'd prefer to receive your items more quickly, shipping costs are calculated through our FedEx best-rate calculator based on the weight of your shipment and your location. If you prefer to pick up your item in our King Street location, simply select the "Pickup at store" option and select the day you would like to pick it up. 

MAY I HAVE MY ORDER SHIPPED INTERNATIONALLY?
Yes, we will happily ship internationally where available. We offer Free International Economy shipping, and if you need it quicker, we also offer International Priority for a fee that varies depending on the country. Shipping costs for Priority can be estimated during the check out process before submitting payment. Please note that we do NOT offer free return shipping on international orders. Orders shipped outside of the US may be subject to import taxes, customs duties, and fees that are determined once the shipment reaches the destination country. The recipient may be subject to these fees and may be required to pay these fees in order to have the shipment release. We unfortunately have no control over these charges and can't predict what they might be. We do not ship orders as "gifts." Customs policies vary widely from country to country. If you have any questions, please contact your local customs office for more information. If additional customs clearance procedures are required, it can cause delays beyond our original delivery estimates. **As a PCI compliant business, our credit card processing system is set up so that all billing information must match what is on file with the credit card issuing bank. If your transactions are being declined, please double check with your bank that you have all billing information entered correctly. Often times it is simply one digit that is incorrect in your zip code. Please note that some international credit cards, such as some cards from the United Kingdom, are not set up to comply with AVS (Address Verification Services). If you own a credit card issued outside of the United States, your transactions may be declined. We apologize for any inconvenience this may cause. If your card is being declined, we suggest that you check out using PayPal as your payment method. It is free and secure!

For international returns that meet our return policy, the refund amount will reflect current conversion rates on the day of the refund.

 

ABOUT MY ACCOUNT

HOW DO I CREATE AN ACCOUNT ON HAMPDENCLOTHING.COM?
You will see MY ACCOUNT on the upper right portion of our page. If you click that, you will see the option to register. Simply click continue and complete the entry fields shown. 

HOW DO I EDIT INFORMATION ON MY PROFILE?
Once you log in through your account by entering your email address and password, you will be able to edit and update your email address, password, as well as add shipping addresses to your address book. By logging into your account, you will also be able to quickly access your order history, returns, your wishlist, and any gift certificate balances you might currently be holding. Of course, we can also help you update your account information.

HOW DO I LOG IN TO MY ACCOUNT?
You may log in to your personal account by clicking on MY ACCOUNT at the top of the screen and entering your email address and the password you created when you first set up your personal account. 

HOW DO I RECOVER/CHANGE MY PASSWORD?
If you cannot remember your password for your account (don't worry...it happens to us all the time!) you may click FORGOTTEN PASSWORD on the MY ACCOUNT screen. From here, you will be prompted to enter the email address associated with your account, and your password will be emailed to you.

 

ABOUT GIFTS

MAY I SEND AN ORDER AS A GIFT?
Of course! We are happy to gift wrap the item for you and include a handwritten note to the recipient. Simply select "add complimentary gift wrapping" when checking out for your item. Please don't hesitate to contact us with any special requests – we are always happy to help.

MAY I PURCHASE A GIFT CARD?
Of course! Our Gift Cards are powered by Giftbar. You can purchase a gift card in any amount, add a custom photo or video, and have it delivered to your recipient on a chosen day via text/email or simply print it out! Click here to purchase one now!

I RECEIVED A GIFT CARD FROM SOMEONE. HOW DO I USE IT ONLINE?
Please contact us so we can enable it on our website. Call/text us at 843.724.6373, LiveChat with us, or email us at info@hampdenclothing.com.