We stand behind the quality and fit of all our products and always want to make sure that you're 100% satisfied with your purchase. We want you to love the pieces that you purchase from us forever! Our Return Policy varies depending on whether you purchased your item in store or online.
In Store Return Policy
Because you were able to touch and feel the item, as well as try it on for fit and size with the help of our stylists, we will accept returns and exchanges for store credit on regular price, unworn, unwashed, unaltered merchandise within 10 days of the purchase date.
Online Return Policy
We understand that returns and exchanges are sometimes necessary when shopping online. We will happily accept returns or exchanges on regular price, unworn, unwashed, unaltered merchandise within 14 days of the purchase date. All Sale Merchandise, Jewelry, Sunglasses, Swimsuits and Lingerie are FINAL SALE and not eligible for Free Returns/Exchanges. Merchandise must be received back in the store within 14 days of the purchase date. Please do not use shoe boxes to ship footwear--footwear and shoe box must be shipped within a larger box. Footwear must include the original shoe box in its original condition, without postage labels. Please note that international returns are not eligible for free returns or exchanges. For international returns, the refund amount will reflect current conversion rates on the day of the refund.
All Sale Merchandise is FINAL SALE and not eligible for Free Returns/Exchanges.
If you have any questions or concerns, please feel free to email us at firstname.lastname@example.org or give us a call at 843.724.6373.
TO REQUEST A RETURN OR EXCHANGE
If you were logged into your Hampden account during the original purchase, please follow the instructions below to request a return. If you were not logged in during your original purchase, please email email@example.com, and we will be happy to assist you with the return. We always do our best to respond within 1 business day.
All sale merchandise, jewelry, sunglasses, swimsuits and lingerie are FINAL SALE, and are not eligible for Free Returns/Exchanges.
1. First, log into your account by visiting www.hampdenclothing.com and clicking “My Account” at the bottom of any page.
2. Once you've logged in, click "My Orders" on the left side of your screen to view your orders.
3. Click “Return” next to the relevant order.
4. Click the box next to the item (or items) you wish to return, fill out your reason for return, and click "Send". **If you would like to exchange for a different size, please note this in the Comments section.
5. Once your return request has been received, we will email you a UPS return shipping label within 1 business day. If you requested a different size, we will let you know if your size is available and when it will ship out.
INTERNATIONAL RETURNS OR EXCHANGES
If you placed an order with us from outside the United States, please email us at firstname.lastname@example.org to request a return or exchange. After your return or exchange is confirmed, please mail your package to:
314 King St.
Charleston, SC 29401
Please note that for international returns, the refund amount will reflect current conversion rates on the day of the refund.