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ABOUT US

WHAT IS HAMPDEN?
Please check out our ABOUT US to read about what we do!

HOW CAN I CONTACT YOU?
We would love to hear from you! Feel free to call 843.724.6373 to speak with a Stylist. We’re here Monday through Saturday from 10am-6pm EST, and Sunday from 12pm-5pm EST. If you prefer email, please contact us at info@hampdenclothing.com.

 

ABOUT OUR PRODUCT

WHERE DO YOU GET YOUR ONLINE ITEMS?
We place orders with designers from all over the world. Our buyers go to market four times a year, and travel to New York, London, and Paris for market appointments with our designers, and to see their runway shows. We hand select each item that is ordered, and pride ourselves on choosing the most unique, and hard-to-find pieces. 

HOW CAN I FIND MY BEST FIT AND SIZE?
Sizing information is available on each product detail page. If you have any questions about which size to order, how the item fits, or how the designer's sizing runs, please don't hesitate to call or email us...that's what we're here for!

HOW DO I TAKE CARE OF MY ITEMS?
For care instructions, please see each product's care tags. If you have any questions, please don't hesitate to contact us. Our team members are highly knowledgeable about fabrics and construction, and most likely have owned the piece you're concerned with, so we're always happy to share our own experiences and suggestions.

 

ABOUT ORDERING

HOW DO I PLACE AN ORDER ON HAMPDENCLOTHING.COM?
We group our assortment into large categories such as Clothing, Shoes, Bags, and Accessories - you will find these at the navigation bar at the top of your screen. Also on the navigation bar, you will find that moving your mouse over the main categories will reveal smaller categories like Pants, Dresses, etc. Clicking on a specific item will allow you view details, additional photos, or add an item to your shopping bag. Simply select the size you would like, and click Add to Cart. At this point, you can either continue browsing, or go straight to the checkout process – this is where you’ll enter your shipping, billing, and credit card information. Please note that all billing information must match what your credit card issuing bank has on file. Your transaction may be declined if this information does not match. If that occurs, please contact your bank to verify your information. If you need any assistance at all while placing an order, don't hesitate to call or email! 

HOW DO I TRACK MY ORDER'S PROCESSING AND SHIPMENT?
Once you've completed the online checkout process, you will receive a confirmation email with the details of your order (items ordered, sizes, colors, quantities, and billing and shipping address). Once your order is shipped, you will receive an additional email from us containing your FedEx tracking number. Of course, you can always give us a call for a more detailed status update, especially regarding time sensitive items. All items are shipped out of our store on King Street in Charleston, SC.

HOW DO I RETURN OR EXCHANGE AN ITEM?
We stand behind the quality and fit of all our products and always want to make sure that you're 100% satisfied with your purchase. We want you to love the pieces that you purchase from us forever! Our Return Policy varies depending on whether you purchased the item in store or online. Please see our RETURN & EXCHANGES page for full details, or give us a call with more specific inquiries. Please note that all Sale items are Final Sale, and therefore not eligible for Free Returns/Exchanges.

HOW LONG WILL IT TAKE FOR MY RETURN OR EXCHANGE TO BE PROCESSED?
We thank you in advance for your patience while your return or exchange is processed. Depending on where your package is coming from, it can take between two and ten business days for your package to arrive back to us. If you are opting for an exchange, you will receive an email notification when the exchange order is shipped out to you. Typically, we are able to ship out exchanges on the same business day, but we will notify you via phone or email if there are any delays. If you are opting for a refund, it can take between five and ten business days for a refund to appear on your credit card statement, but please feel free to reach out to us at any point in the process for a status update.

HOW DO I CHANGE OR CANCEL MY ORDER ONCE I HAVE COMPLETED THE ONLINE CHECKOUT PROCESS?
Once your order has been submitted, please contact us immediately by phone or email to make any changes to the order.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?
For orders placed online, we accept Visa, MasterCard, Discover, and American Express credit cards. We also accept cash and personal checks in our store on King Street.

MY ORDER KEEPS GETTING DECLINED. WHAT DO I DO?
As a PCI compliant business, our credit card processing system is set up so that all billing information must match what is on file with the credit card issuing bank. If your transactions are being declined, please double check with your bank that you have all billing information entered correctly. Often times it is simply one digit that is incorrect in your zip code. Please note that some international credit cards, such as some cards from the United Kingdom, are not set up to comply with AVS (Address Verification Services). If you own a credit card issued outside of the United States, your transactions may be declined. We apologize for any inconvenience this may cause. Please call 843.724.6373 and we will be happy to asist you with your order over the phone. Please be aware that we may ask for additional verification of identity.

HOW DO I PLACE AN ORDER BY PHONE?
Please call us at 843.724.6373 to place an order via phone with one of our Stylists. Please be aware that we may ask for additional verification of identity to process your order. We apologize for any inconvenience, but please understand that this is simply a safety precaution in order to protect against credit card fraud. 

WILL I NEED TO PAY SALES TAX ON MY ORDER?
Currently, only residents of South Carolina are required to pay sales tax on online purchases.

DOES PLACING AN ITEM IN MY SHOPPING BAG GUARANTEE THAT I WILL RECEIVE IT?
Items placed in your shopping bag are not held from inventory until you place your order. However, we would be happy to reserve an item for you for twenty-four hours if you're not sure about it. We make every effort to keep our system updated, however our online inventory is supplied through the physical store location, therefore, things go fast but rarely at the same time. In the rare case that this occurs, we will send you an email with suggested alternatives or details about special ordering the piece for you, and are always happy to refund your card if neither of those options suit you.

 

ABOUT SHIPPING

HOW LONG WILL IT TAKE FOR MY ITEMS TO SHIP ONCE I'VE COMPLETED MY ORDER ONLINE?
All orders placed by 2pm EST Monday through Friday will be shipped within 24 hours pending product availability and credit verification. All orders placed after 2pm EST will typically ship out on the next business day. We will notify you via phone or email if there are any delays in regards to your shipment. If you have any concerns about getting your items by a certain time, please don't hesitate to contact us!

HOW LONG WILL IT TAKE TO RECEIVE MY COMPLETED ORDER?
You will be able to select which type of delivery service you prefer for your order:

DOMESTIC
* Home Delivery - Ground **Only to residential addresses** (1-5 days, delivery between 9am and 8pm, Tuesday-Saturday)
* Ground **Only to business addresses** (1-5 business days, delivery between 9am and 8pm, Monday-Friday)
* Express Saver (3 business days, delivery between 4:30pm and 8pm)
* 2 Day (2 business days, delivery between 4:30pm and 8pm)
* 2 Day AM (2 business days, delivery by 10:30am to most areas and 12:00pm to rural areas)
* Standard Overnight (1 business day, delivery between 3pm and 8pm)
* Priority Overnight (1 business day, delivery between 10:30am and 5pm)
* First Overnight (1 business day, delivery between 8am and 2pm)

INTERNATIONAL **Orders may be subject to duties and taxes**
* International Ground - Canada Only (2-7 business days)
* International Economy (2-5 business days)
* International Priority (1-3 business days)

You will receive an email from us containing your FedEx tracking number after your order is shipped. Please note that FedEx does not deliver to PO Boxes, APO/FPA addresses. We always ship with a signature being required for orders over $500. If you would like to not have a signature required at delivery, please note this in the comments section of your order. **Please note that if you choose to ship without a signature being required, you are liable for the contents of the package should they go missing. Please contact us with any questions regarding your delivery service selection.

WHAT IS THE COST OF SHIPPING FOR MY ORDER?
We are pleased to offer Free Home Delivery - Ground shipping, and Free Returns/Exchanges on all orders in the US. If you'd prefer to receive your items more quickly, shipping costs are calculated through our FedEx best-rate calculator based on the weight of your shipment and your location. If you prefer to pick up your item in our King Street location, simply select the "Pickup at store" option and select the day you would like to pick it up. 

MAY I HAVE MY ORDER SHIPPED INTERNATIONALLY?
Yes, we will happily ship internationally where available. International shipping fees vary depending on the country. Shipping costs can be estimated during the checkout process before submitting payment. Orders shipped outside of the US may be subject to import taxes, customs duties, and fees that are determined once the shipment reaches the destination country. The recipient may be subject to these fees and may be required to pay these fees in order to have the shipment release. We unfortunately have no control over these charges and can't predict what they might be. We do not ship orders as "gifts." Customs policies vary widely from country to country. If you have any questions, please contact your local customs office for more information. If additional customs clearance procedures are required, it can cause delays beyond our original delivery estimates. **As a PCI compliant business, our credit card processing system is set up so that all billing information must match what is on file with the credit card issuing bank. If your transactions are being declined, please double check with your bank that you have all billing information entered correctly. Often times it is simply one digit that is incorrect in your zip code. Please note that some international credit cards, such as some cards from the United Kingdom, are not set up to comply with AVS (Address Verification Services). If you own a credit card issued outside of the United States, your transactions may be declined. We apologize for any inconvenience this may cause. Please call 843.724.6373 and we will be happy to asist you with your order over the phone. Please be aware that we may ask for additional verification of identity.

Unfortunately we do not offer free shipping on international orders. Return shipping costs must be paid by the customer. For international returns that meet our return policy, the refund amount will reflect current conversion rates on the day of the refund.

 

ABOUT MY ACCOUNT

HOW DO I CREATE AN ACCOUNT ON HAMPDENCLOTHING.COM?
You will see MY ACCOUNT on the upper right portion of our page. If you click that, you will see the option to register. Simply click continue and complete the entry fields shown. 

HOW DO I EDIT INFORMATION ON MY PROFILE?
Once you log in through your account by entering your email address and password, you will be able to edit and update your email address, password, as well as add shipping addresses to your address book. By logging into your account, you will also be able to quickly access your order history, returns, your wishlist, and any gift certificate balances you might currently be holding. Of course, we can also help you update your account information.

HOW DO I LOG IN TO MY ACCOUNT?
You may log in to your personal account by clicking on MY ACCOUNT at the top of the screen and entering your email address and the password you created when you first set up your personal account. 

HOW DO I RECOVER/CHANGE MY PASSWORD?
If you cannot remember your password for your account (don't worry...it happens to us all the time!) you may click FORGOTTEN PASSWORD on the MY ACCOUNT screen. From here, you will be prompted to enter the email address associated with your account, and your password will be emailed to you.

 

ABOUT GIFTS

MAY I SEND AN ORDER AS A GIFT?
Of course! We are happy to gift wrap the item for you and include a handwritten note to the recipient. Simply select "add complimentary gift wrapping" when checking out for your item. Please don't hesitate to contact us with any special requests – we are always happy to help.

MAY I PURCHASE A GIFT CARD?
Of course. Click here to purchase one now!

 

ABOUT THE SITE

WILL MY ORDER AND PAYMENT DETAILS BE SECURE?
We always want you to feel comfortable ordering from us. Your privacy and security is the most significant aspect to a comfortable and worry-free online shopping experience, and it is extremely important to us. We use Secure Socket Layer (SSL) technology that encrypts and protects your data. If SSL is enabled, you will see a padlock at the top of your browser. Click on the padlock to find out more information about the SSL digital certificate registration. You will also notice "https:" in the URL field that notifies you that you are in a secure mode.

DO I NEED TO BE USING A CERTAIN BROWSER TO USE YOUR WEBSITE?
Our site was designed to be compatible with all standard web browsers and devices. Please call us at 843.724.6373 or email us at info@hampdenclothing.com if you are having any technical issues with our website. We appreciate you taking the time to communicate any issues with us so we may fix them in a timely manner!

DO YOU HAVE DISCOUNTS OR SALES?
Yes! We generally have two end of season sales - one in the summer, and one in the winter. Select, seasonal items will go on sale at these times, both in-store and online. Please be sure to sign up for our emails to be notified of any sales so you don't miss out! Please note when shopping our sales that all sale items are final sale.

I SAW A PRODUCT OR SIZE ON YOUR SITE PREVIOUSLY, BUT CAN’T FIND IT AGAIN. CAN I STILL PURCHASE IT?
Unfortunately, if an item is no longer listed for sale online, it is most likely out of stock. However, please contact us so that we can check for you! We can always investigate to see when it was purchased, and we can always try to special order the item for you!

HOW DO I SEARCH FOR A PRODUCT ON YOUR WEBSITE?
You may look for a specific product by either using the search field located on the upper left hand corner of our website and entering an phrase for which you wish to search, or by browsing our current product assortment by category through the navigation menu at the top of our website. We suggest entering only one word (the more specific the word, the better) in order to get the best results. For example, if you're searching for a black top, we suggest only entering the word "black" or "top"--not both.

WHAT IF I HAVE A QUESTION THAT IS NOT ANSWERED HERE?
We are always happy to answer any question you might have! Please don't hesitate to call us at 843.724.6373 or email us at info@hampdenclothing.com