Recognized by Vogue and Marie Claire magazines as one of the top boutiques in the country, Hampden has all of the edge you’d expect delivered with the Southern charm you desire. Located on Charleston’s historic King Street, our 2,800 square foot space reflects who we are–think old-world tin ceilings and crystal chandeliers meets clean lines and industrial details. There’s even a waiting lounge with a fully-stocked bar for our clients’ companions. Whether you’re one of our long-time devotees or it’s your first visit, shopping at Hampden is like entering the closet of your most fashionable friend. Our specialty is approvals–hand-picking and perfectly packaging an assortment of pieces tailored to our clients’ style. Simply put, service is everything to us.
In December 2012, Hampden expanded its flagship location with the opening of JAMES, its 1,400 square foot accessories store adjacent to Hampden in downtown Charleston. The cozy and boudoir-inspired space stocks a highly curated selection of shoes, handbags, jewelry, and gift items from coveted designers exclusively sold at JAMES. Together, Hampden and JAMES epitomize every woman’s shopping paradise–almost 5,000 square feet full of the season’s latest ready-to-wear, shoes, handbags, and accessories–brimming with style and southern hospitality. Of the name, owner Stacy Smallwood wanted to continue the tradition of honoring her family by naming the new store after her great grandfather, James Hampden Small.
Gone are the days of the personal shopper; meet the personal buyer. Each season, our team travels to the runways of New York and Paris not only to realize our store’s vision, but to buy specifically for our fashionable devotees. Reputation is key, and ours allows us access to some of the most exclusive brands and coveted pieces. Many of these are hand-picked and delivered straight to our clients without even hitting our floor. In short, we offer a selection and an experience that can’t be found anywhere else.
If there is anything we can do to make your experience better or if you have questions of any kind, please do not hesitate to get in touch with us and let us know what we can do. Your feedback is very important to us.
We want to make your online shopping experience as easy and pleasant as possible. We receive new merchandise every day and work very hard to add it to our website immediately. If you are looking for something in particular, or have questions about sizing, fit, or how to wear an item, please don't hesitate to contact us for our recommendations--we would love to help!
We always want you to feel comfortable ordering from us. Your privacy and security is the most significant aspect to a comfortable and worry-free online shopping experience, and it is extremely important to us. We use Secure Socket Layer (SSL) technology that encrypts and protects your data. If SSL is enabled, you will see a padlock at the top of your browser. Click on the padlock to find out more information about the SSL digital certificate registration. You will also notice "https:" in the URL field that notifies you that you are in a secure mode.
We make every effort to keep our system updated, however our online inventory is supplied through the physical store location. Therefore, things go fast but rarely at the same time. In the rare case that this occurs, we will send you an email with suggested alternatives or details about special ordering the piece for you, and are always happy to refund your card if neither of those options suit you.
We believe in the quality of all our designers and products. Every purchase you make from us is unconditionally guaranteed. See our Returns section for more information about our exchange and refund policies.
Hampden gladly accepts American Express, Visa, Discover and Mastercard.
Give the gift that’s always perfect: A Gift Card to Hampden or JAMES. You may purchase a gift card to our website online, or by contacting us by phone at 843.724.6373. If you have received a physical gift card from our store and would like to use this gift card online, please email firstname.lastname@example.org to receive your online code.
DELIVERY TIMES & COSTS
We ship all domestic orders via UPS. We ship all international orders via USPS. We ship with a signature being required for all orders over $500. If your order is over $500 and you would like to not have a signature required at delivery, please note this in the comments section of your order. **Please note that if you choose to ship without a signature being required, you are liable for the contents of the package should they go missing. Once an international package is outside of the United States, the shipping provider will vary depending on the destination country. Please see our International Shipping section below for more information.
* Items are pulled from our physical store's inventory at time of purchase, and will generally be shipped within 48 hours on Monday through Friday, except holidays, pending product availability and credit verification.
* Please note that UPS is unable to deliver items to a PO Box or APO/FPA address. If you are shipping to one of these addresses, you must select a USPS shipping option.
* Overnight/Next Day Shipping can only be guaranteed on orders placed before 2pm EST. If you are concerned about getting items by a certain time, please call 843.724.6373 and we will be happy to make your shipment our highest priority. It is our goal to make you happy!
* Please email email@example.com or call 843.724.6373 if you have any other questions or requests regarding shipping.
FREE GROUND SHIPPING
We are pleased to offer Free Ground Shipping and Free Returns/Exchanges on all orders in the US. Please note that all Sale items are Final Sale, and therefore not eligible for Free Returns/Exchanges.
International shipping fees vary depending on the country. Shipping costs can be estimated during the check out process before submitting payment. Orders shipped outside of the US may be subject to import taxes, customs duties, and fees that are determined once the shipment reaches the destination country. The recipient may be subject to these fees and may be required to pay these fees in order to have the shipment release. We unfortunately have no control over these charges and can't predict what they might be. Customs policies vary widely from country to country. If you have any questions, please contact your local customs office for more information. If additional customs clearance procedures are required, it can cause delays beyond our original delivery estimates. **Please note that some international credit cards (such as some cards from the United Kingdom) are not set up to comply with AVS (Address Verification Services). If you own a credit card issued outside of the United States, your transactions may be declined. We apologize for any inconvenience this may cause. Please call 843.724.6373 and we will be happy to assist you with your order over the phone. Please be aware that we may ask for additional verification of identity.
When shipping outside of South Carolina, no sales tax will be charged on items sold due to the fact that we are physically located in South Carolina. For out-of-state residents shopping in our stores, be sure to take advantage of this wonderful opportunity to save both money and the hassle of lugging around your new purchases. This is especially beneficial for customers who will be flying home and don’t want to worry about tipping the scale at the airport with your goods. Sales tax will be charged according to state law for items purchased in the store as well as those items shipped to residents of South Carolina.
Our Return Policy varies based on whether you purchased the item in store or online.
IN STORE RETURNS
Because you were able to touch and feel the item, as well as try it on for fit and size with the help of our stylists, we will accept returns and exchanges for store credit on regular price, unworn, unwashed, unaltered merchandise within 10 days of the purchase date. All sale merchandise, jewelry, sunglasses, swimsuits and lingerie are FINAL SALE, and are not eligible for Free Returns/Exchanges. If you have any questions or concerns, please feel free to email us at firstname.lastname@example.org or give us a call at 843.724.6373.
Regular price, unworn, unwashed, unaltered merchandise will gladly be accepted for a refund within 14 days of the customer’s purchase date. Merchandise must be received back in the store within 14 days from the purchase date. All items must be returned in a secure, insured package. Please do not use original shoe boxes to ship footwear--footwear and shoe box must be shipped within a larger box. Footwear returns must include the original shoe box in its original condition, without postage labels. All sale merchandise, jewelry, sunglasses, swimsuits and lingerie are FINAL SALE, and are not eligible for Free Returns/Exchanges. If you have any questions or concerns, please feel free to email us at email@example.com or give us a call at 843.724.6373.